At StormVapes.com, we are committed to providing high-quality vaping products and ensuring customer satisfaction. If you are not completely happy with your purchase, please review our Refund & Returns Policy below.
1. Eligibility for Returns
We accept returns on items that meet the following conditions:
✔ The item is unused, unopened, and in its original packaging.
✔ The return request is made within 14 days of receiving your order.
✔ The item is not an excluded product (see below).
✔ The item is not damaged or defective due to misuse.
2. Items Not Eligible for Return
For health and safety reasons, the following items cannot be returned:
❌ E-liquids (including nicotine salts and shortfills)
❌ Disposable vapes
❌ Drip tips, coils, pods, and tanks (unless faulty on arrival)
❌ Opened vape kits or mods
❌ Clearance & sale items (unless defective)
3. How to Request a Return
If your item qualifies for a return, follow these steps:
1️⃣ Contact Us – Email sales@stormvapes.com within 7 days of receiving your order. Include your order number, reason for return, and photos (if applicable).
2️⃣ Wait for Approval – We will review your request and respond within 2 business days.
3️⃣ Return the Item – If approved, securely pack the item and ship it to the address provided.
4️⃣ Receive Refund/Replacement – Once we receive and inspect the item, we will process your refund or replacement.
4. Refunds Process
✔ Approved refunds will be processed to the original payment method within 5-10 business days.
✔ Shipping costs are non-refundable unless the return is due to an error on our part.
✔ If your refund is delayed, check with your bank or payment provider before contacting us.
5. Defective or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request:
🔹 Photos or videos showing the defect or issue.
🔹 A return of the defective item (at our expense).
🔹 A replacement or refund based on your preference.
6. Exchanges
If you wish to exchange an item for a different model or variant:
✅ Follow the return process above.
✅ Place a new order for the replacement item.
✅ Once we receive your returned item, we will process a refund for the original order.
7. Cancellations
✔ Orders can be canceled within 1 hour of purchase if they have not yet been processed.
✔ If your order has already shipped, you will need to follow our returns process after receiving it.
8. Contact Us
If you have any questions or need assistance, reach out to us:
📧 Email: sales@stormvapes.com
By purchasing from StormVapes.com, you acknowledge and agree to this Refunds & Returns Policy.